CV

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Eric Baes, MSc, PMP, CSM, PCCP, PMI-CPMAI

Profile                                                                                                 

Senior Agile Project/Program/Product/Change Manager, agile/traditional/hybrid coaching & delivery (20+ years experience). Transitioned after early software development career (10+ years experience).

Overview                                                                                             

Pragmatic results-oriented leader with a solid track record through successful stakeholder engagement and leaders/teams coaching, including agile adoption/transformation. Worked in SMEs up to large multicultural/international virtual matrix environments, potentially involving additional suppliers.

Loves creative problem-solving amidst structural/organisational digital transformation uncertainty. Welcomes structuring complex change related ‘VUCA’ challenges, from greenfield/end-to-end initiatives to troubled program/project recovery.

Well-versed in both traditional and lean agile/hybrid leadership and change management, supported by additional certifications.

Quick learner who enjoys sparring ideas with an open mind and an innate curiosity for innovation.

Particularly values personal/team/organisational connection and growth.

Professional Experience Summary                                                         

Managed 30+ often high visibility initiatives (up to 5 Mio EUR, 50 team members, 24 months), spanning a wide range of digital transformation objectives/characteristics: from legacy migration/modernisation to new application/product development, and from IT methodology improvement to business process transformation.

Worked in various business domains for 20+ companies:

• private sector: Acerta, Agfa, AKTOR (merged into Thomson Reuters), Corelio (merged into Mediahuis), Denkart (merged into Ordina into Sopra Steria), Emakina, ING, Inno.com, JBridge, KBC Insurance, PSA Antwerp, Toyota Motor Europe, Volvo IT

• public-private partnerships: AHOVOKS, Antwerp University Hospital, Belgian Post Group, Landsbond der Christelijke Mutualiteiten, Proximus, Smals, YPTO

• public sector: Belgian Gendarmerie, EUROCONTROL, FOD BOSA

Within these companies, applied expertise primarily across IT, Product Development, Operations, Marketing & Sales, Purchasing, HR, and Legal domains.

Always remains keen to leverage experience while exploring new business contexts.

Languages                                                                                           

Skills                                                                                                  

Generic skills and experience: teamwork/leadership, cross-functional communication/collaboration, workshop facilitation, conflict resolution, stakeholder management, business case development, risk/issue management, scope management, schedule management, budget/cost management (CapEx/OpEx), resource management, quality management, continuous improvement (Kaizen), lessons learned, backlog/kanban management (DoR/DoD), agile ceremonies, impediment removal, etc.

Specific skills and experience (approx. years), spanning 30+ years of IT-delivery enabled initiatives:

Certification                                                                                         

All renewable certifications are in good standing.

Education                                                                                            

Tools & Technologies                                                                            

Technology exposure: business platforms (SAP ERP, Drupal CMS, Apache Solr search engine), BI platforms (Informatica PowerCenter, Oracle Data Warehouse, Oracle Hyperion Interactive Reporting, Microsoft Power BI), databases (Oracle, MySQL, SQL Server), programming languages/frameworks (C#/.NET, Java/Java EE, JavaScript/React, Angular, (PL/)SQL), data formats (XML/XSD/XSL, JSON), API protocols (WSDL/SOAP, Swagger OpenAPI/REST), API gateways (Apigee, Axway), application servers (Apache Tomcat, JBoss, IBM WebSphere, Oracle WebLogic), security protocols (LDAP, OAuth), testing tools (xUnit, Selenium, Postman, JMeter, LoadRunner), DevOps tools (SonarQube, CI/CD, Docker, Kubernetes, OpenShift), monitoring tools (ELK stack), cloud platforms (AWS, Azure), foundational platforms (Unix/shell variants, C/C++), legacy platforms (IBM and Unisys mainframes, MQSeries, TIBCO, IMS, DB2, PL/I, COBOL dialects), and related technologies.

Collaboration tools: Microsoft (Word, Excel, PowerPoint, SharePoint, Teams, ...), Google (Docs, Sheets, Slides, ...), Atlassian (Jira, Confluence, ...), TFS/Azure DevOps (Boards, ...), MS Project, Miro, Enterprise Architect, HP ALM, ServiceNow, ChatGPT, and related tools, in alignment with company standards.

Professional Experience Responsibilities                                                 

Detailed Professional Experience                                                           

2026 - now: EUROCONTROL (Aviation: Air Traffic Management)
Roles: Senior Project Manager, Scrum Master — Reports: Program Manager

2025 - 2025: conf. (Design Software: Professional Services)
Context: Initiative(s) within the realm of transformational operational change.

Roles: Senior Project Manager, Change Consultant — Reports: SME CEO

Project: ‘Scale’ — Domain: Operations (Operational Excellence)

• Facilitated company growth planning, driving continuous improvement and scalability.

• Led ideation workshops. Applied personal and business change management (ADKAR).

2024 - 2024: JBridge (Management Consulting Services)
Context: Workplace upgrade toward New Way of Working.

Roles: Senior Project Manager, Change Lead — Reports: SME CEO

Project: ‘NWOW’ — Domain: IT (Digital Workplace)

• Migrated proprietary data and apps to Google Workspace.

• Applied agile project management, developing Proof of Concept and restructuring architectural design and data categorisation. Applied change management driving new platform adoption.

2022 - 2023: AHOVOKS (Public Sector: Education and Training)
Context: High-profile e-inclusion ‘EDUSPRONG’ program for customer DOV/DEF Flemish Department of Education and Training (Minister-President of Flanders), aimed at lifelong learning in Flanders.

Roles: Senior Project Manager, Change Lead, Product Owner — Reports: Program Manager, Steering Committee, Department Head

Project: (DOV/DEF) EDUSPRONG/Opleidingskompas — Domain: Operations (Continuing Education)

• Selected strategic supplier. Delivered adult education offerings web app.

• Prioritised product roadmap and customer journeys for UX prototype of MVP.

• Applied hybrid project management (PRINCE2, Scrum), supplier public tendering/selection (RFx, MSP platform), managing mobile/web app development partnering Digital Flanders.

• Led business change management (ADKAR) targeting education data providers.

2021 - 2022: PSA Antwerp (Transportation and Logistics: Port Terminal Operations)
Context: Project managers team servicing all local business units covering global container handling.

Roles: Senior Multi-Project Manager — Reports: Program Manager, PMO Manager

Project: POPAAY ‘Portable Personal Assistant for Absence and Year planning’ — Domain: HR

• Delivered self-service workforce management mobile app for dockers.

• Recovered the project and applied hybrid project management (PRINCE2, Scrum), managing mobile/web app development and enterprise integration across multiple suppliers.

Project: TRUCKFLOW/OptiTruck program project — Domain: Operations (Container Logistics)

• Delivered logistics terminal efficiency truck turnaround mobile app for truckers.

• Applied hybrid project management (PRINCE2, Scrum), managing mobile/web app development and cloud-based enterprise integration across multiple suppliers.

2019 - 2021: YPTO (Information Technology Services: Rail Transport)
Context: High-profile ‘SPRITE’ and ‘PROCESS’ transformation programs for customer NMBS/SNCB, covering Infrabel hosted applications migration, and the process-driven organisation, respectively. Large project/program managers team servicing all NMBS business units. Primarily working with the major external (India based) supplier. Elaborate PM² project governance.

Roles: Senior Multi-Project Manager, Scrum Master, Change Lead — Reports: Transformation Manager, Program Manager, Steering Committee(s), Department Head, Domain IT Manager

Project: (NMBS/SNCB) ‘eLogbook’ — Domain: Operations (Train Maintenance)

• Established new web-enabled train damage notifications process, replacing paper-based legacy.

• Applied hybrid project management (PM², Scrum) and facilitated Scrum team to deliver greenfield mobile/web app, managing Proof of Concept and enterprise application integration.

Project: (NMBS/SNCB) PROCESS/OTRS2ServiceNow — Domain: IT (Digital Transformation)

• Transitioned all OTRS end-users to future-proof Service Now ITSM service model.

• Applied project recovery and hybrid project management (PM², Scrum), incl. rollout waves release management for all ITSM processes within service delivery management (ITIL).

• Led business change management (ADKAR) targeting all staff, incl. train-the-trainer training.

Program: (NMBS/SNCB) multiple SPRITE/M&S subprogram projects — Domain: Marketing & Sales

• Developed multi-project subprogram roadmap, incl. data/app disentanglement & migrations, and infra upgrades for train station vaults and ticket vending machines.

• Migrated 25 M&S applications to the cloud, without Belgian train station disruptions.

• Applied traditional project management (PM²), test management, (nightly) pilot/rollout waves release management, and business change management (ADKAR) targeting train stations.

2018 - 2019: FOD BOSA (Public Sector: Government Administration)
Context: Federal DT ‘Digital Transformation’ organisation, supporting other administrations.

Roles: Senior Multi-Project Manager, Product Owner — Reports: Program Manager, Domain IT Manager

Project: PAL ‘Privacy Audit Logging’ — Domain: IT (Digital Transformation)

• Recovered product backlog. Delivered GDPR compliance web app MVP.

• Applied hybrid project management (PRINCE2, Scrum), managing web app development.

Project: MHCP ‘Migratie Hitachi Content Platform’ — Domain: IT (Digital Transformation)

• Relocated multi-site data center before hosting agreement expiration.

• Applied project recovery and project management, managing external infrastructure suppliers.

Program: SDGR ‘Single Digital Gateway Regulation’ — Domain: IT (Digital Transformation)

• Brought EU Single Market change awareness to multiple government administrations.

• Applied business change management during program identification/definition.

2017 - 2018: Acerta (Human Resources Services)
Context: High-profile internal NLM ‘Nieuwe LoonMotor’ transformation program, covering the full payroll management process (core business).

Roles: Senior Multi-Project Manager, Scrum Master, Agile Coach, Product Owner — Reports: IT Director, Program Manager

Project: NLM/Basiscomponenten — Domain: HR

• Set up and facilitated Scrum team to deliver core NLM integration components.

• Applied agile change management, introducing Scrum. Applied hybrid project management (PRINCE2, Scrum).

Project: NLM/DPP ‘Dileoz Payment Platform’ — Domain: HR

• Recovered payroll calculation product roadmap. Scaled agile team.

• Applied agile change management, transforming Scrum into SAFe.

• Applied hybrid project management (PRINCE2, Scrum), incl. strategic supplier follow-up.

2016 - 2016: JBridge (Management Consulting Services)
Context: Product development for the mind sports community.

Roles: Senior Project Manager, Product Owner — Reports: SME CEO

Project: ‘Magic Brew’ — Domain: Product Development

• Developed mind sport support product, publishing quarterly product increments.

• Conducted mind sport mechanics re-engineering into domain-specific language description.

• Roadmapped, prototyped, implemented, tested, and web integrated resulting expert system.

2015 - 2015: Landsbond der Christelijke Mutualiteiten (Healthcare and Social Insurance)
Context: High-profile internal MPU ‘Master Plan Uitkeringen’ transformation program, covering the full health insurance allowances process (core business).

Roles: Senior Project Manager, Program Office Manager, Scrum Master, Agile Coach — Reports: Program Manager, Steering Committee

PMO: MPU/PSO ‘Program Support Office’ — Domain: HR

• Established program governance foundation. Trained Program Support Office team.

Project: MPU/NGAO ‘Nieuw Getuigschrift ArbeidsOngeschiktheid’ — Domain: HR

• Set up and facilitated Scrum team to deliver greenfield administrative web app MVP.

• Applied agile change management, introducing Scrum. Applied hybrid project management (PRINCE2, Scrum).

2011 - 2014: Volvo IT (Information Technology Services: Automotive Manufacturing)
Context: Large project/program managers team servicing all Volvo Group business units. International/multicultural setting: Belgium, Brazil, China, France, Germany, India, Japan, Poland, South-Korea, Sweden, and USA. Complex virtual matrix environment. Elaborate ‘IS-GDP(4IT)’ (~ PMBOK) project governance.

Roles: Senior Multi-Project Manager, Program Manager, Agile Coach — Reports: VP(s), Steering Committee(s), Domain IT Manager(s))

Project: (all Volvo Group business units) OPIUM ‘Oracle Powercenter Infrastructure Upgrade/Migration’ — Domain: IT (Business Intelligence)

• Developed Volvo Group-wide roadmap, incl. BI data/app migrations and new infra.

• Upgraded BI platform stack (hardware/software), incl. 25 applications and 1000+ data streams, without BI dashboard disruptions.

• Applied project management, incl. parallel run quality setup, BI development, pilot/rollout waves release management, and business change management targeting all business units.

Project: (Volvo Trucks) PD ESE ‘Product Development Enterprise Search Engine’ — Domain: Product Development

• Delivered search engine web app integrating three engineering knowledge bases.

• Coached Scrum Master and Product Owner.

• Applied agile change management, introducing Scrum.

• Applied hybrid project management (IS-GDP(4IT), Scrum), managing search engine platform customisation and tuning, web app development, and enterprise application integration.

Project: (Volvo Construction Equipment) DAMS ‘Digital Asset Management System’ — Domain: Marketing & Sales

• Conducted market analysis of Digital Asset Management systems.

Program: (Volvo Construction Equipment) PDS ‘Parts Development System’ incl. PDS/APQP ‘Advanced Product Quality Planning’ and PDS/RFQ ‘Request For Quotation’ projects — Domain: Purchasing

• Established new SAP-based parts suppliers quality process. Trained all key-users.

• Globalised SAP-based regional parts pricing processes. Trained all key-users.

• Developed program roadmap, and applied hybrid project management (IS-GDP(4IT), Scrum).

• Applied business change management targeting process owners, incl. train-the-trainer training.

Program: (Volvo Trucks) SICA 4 MARKET incl. SICA 4 MARKET/EM ‘European Market’ and SICA 4 MARKET/SAM ‘South-American Market’ projects — Domain: Marketing & Sales

• Recovered fragmented program roadmap involving 15 international teams.

• Enhanced EM truck sales process. Reduced supporting systems landscape complexity.

• Aligned SAM truck sales process and systems landscape to EM solution baseline.

• Applied hybrid project management (IS-GDP(4IT), other), managing legacy app development, incremental application landscape integration/reduction and related test/release management.

• Applied IT change management (coaching project managers and test managers).

Project: (Volvo Trucks) ESPO ‘Embedded Software Process Organisation’ — Domain: IT (Business Intelligence)

• Conducted BI reporting feasibility study for embedded software data.

2010 - 2011: Corelio, merged into Mediahuis (Media and Publishing)
Context: Leading the Online Channels supporting IT unit, covering digital newspaper publishing (core business).

Roles: Scrum Master, Agile Coach, Domain IT Manager, Service Delivery Manager — Reports: CIO

Project: ‘Unicorn’ — Domain: Operations (Editorial Content)

• Facilitated Scrum team to deliver greenfield publishing platform. Scaled agile team.

• Applied agile change management, transforming Scrum into Scrum of (three) Scrums.

Portfolio: Online Channels — Domain: Marketing & Sales

• Revitalised affiliated websites, marketing campaigns, and web shops.

• Overhauled portfolio management, service delivery management, and small supplier follow-up.

2010 - 2010: ING (Financial Services: Banking and Insurance)
Context: High-profile internal ‘K2’ program, covering electronic banking enhancements (core business). Extended PRINCE2 project governance.

Roles: Senior Project Manager — Reports: Program Manager

Project: K2/HBOL-EHS ‘Home’Bank Online - Extended History & Search’ — Domain: Marketing & Sales (Retail Channels)

• Selected strategic supplier. Secured Project Initiation Document approval.

• Managed project Initiation Phase, incl. Proof of Concept and supplier tender (RFP).

2009 - 2009: Emakina (Digital Marketing and Technology Services)
Context: High-profile digital marketing/advertising program for initial customer Truvo, covering SEO-optimised self-advertising within European directory and local search services.

Roles: Scrum Master — Reports: Program Manager

Project: (Truvo) SSLS ‘Self Serve Landing Site’ — Domain: Marketing & Sales

• Facilitated Scrum team to deliver greenfield self-advertising web app.

2007 - 2008: Toyota Motor Europe (Automotive Manufacturing)
Context: International/multicultural setting: Belgium, Poland, Turkey, and United Kingdom. ‘Toyota Way’ management culture. Elaborate ‘Toyota Unified Process’ (~ PMBOK) project governance.

Roles: Multi-Project Manager, Business Analyst — Reports: Domain IT Manager

Project: SPS ‘Supplier Performance System’ — Domain: Purchasing

• Enriched Business Intelligence dashboards tracking parts supplier performance.

• Managed stream of BI change requests via lean Kaizen kanban.

Project: EPO ‘Electronic Purchase Order’ — Domain: Purchasing

• Established new web-enabled price agreement process, replacing paper-based legacy.

• Created business process/system requirements. Managed and executed all testing activities.

• Established ‘Ringi’ business case. Applied end-to-end software delivery project management.

2004 - 2006: Belgian Post Group (Postal and Logistics Services)
Context: High-profile e-HR ‘PGASE’ transformation program, covering postal service definition up to paycheck generation.

Roles: Project Manager, Business Analyst, Change Manager/Trainer — Reports: Program Manager

Project: PGASE/CR ‘Calculation Rules’ — Domain: HR

• Implemented new payroll calculation module. Trained all key-users.

• Conducted business rules codex re-engineering into domain-specific language description.

• Prototyped, implemented, acceptance tested, and integrated resulting expert system.

• Applied project management and business change management, incl. train-the-trainer training.

Program: multiple PGASE program projects: ‘Actuals’, ‘Holiday’, ‘Service’ — Domain: HR

• Established three HR Target Operating Model processes.

• Conducted business process re-engineering.

2003 - 2003: Smals (Information Technology Services: Public Sector: Social Security and Healthcare)
Context: High-profile e-Government DMFA ‘Multi-Functional Declaration’ program for customer RSZ/ONSS National Social Security Office, covering mainly complex data processing.

Roles: Project Manager, Change Manager/Trainer — Reports: IT Director, Program Manager

Project: (RSZ/ONSS) DMFA/SPI ‘Software Process Improvement’ — Domain: HR

• Trained 40 software engineers on Java methods and tool standards.

• Applied project management and IT change management, incl. train-the-trainer training.

(Early Career: Software Development) Certification                                

(Early Career: Software Development) Skills                                          

(Early Career: Software Development) Detailed Professional Experience   

2002 - 2003: Agfa (Imaging and Information Technology)

• Application Architect/Developer on the Delano (online print project management) project.

2001 - 2001: Inno.com (Business Consulting Services)

• Application Architect/Developer on various customer projects.

2001 - 2001: KBC Insurance (Financial Services: Banking and Insurance)

• Application Tester on the Casa (insurance contract management) project.

2000 - 2001: Proximus (Telecommunications and Digital Services)

• Application Architect/Developer on the VPN (mobile configuration provisioning) and ProxiGate (customer information management) projects.

1999 - 1999: AKTOR, merged into Thomson Reuters (Knowledge-Based Legal Information Services)

• Application Developer on various (intellectual property infringement detection) customer projects.

1993 - 1999: Denkart, merged into Ordina into Sopra Steria (Information Technology Services: Data Integration and Migration Solutions)

• Project Coordinator and Application Architect/Developer on the Wingspan (user interface emulation), Steno (cross-compiler programming language), ViaNova Wang (legacy to open systems migration), and reSource (Y2K software code mining) products, and various (legacy to open systems migration) customer projects.

1993 - 1993: Antwerp University Hospital (Healthcare: Academic Medical Center)

• Application Developer on the hospital administration automation project.

1992 - 1992: Belgian Gendarmerie (Public Sector: Law Enforcement and National Security)

• Application Developer on the recruitment service automation project.